Privacy Policy for Crimson Sands

At Crimson Sands, your privacy and trust are paramount. This policy outlines how we collect, use, disclose, and protect your personal information when you interact with our online platform and avail of our desert tours and glamping experiences.

1. Information We Collect

We collect various types of information to provide and improve our services, fulfilling your bespoke adventure needs.

• Personal Identification Information: This includes your name, email address, phone number, physical address, and payment information when you book a tour, glamping experience, or inquiry about our services. We may also collect passport details or identification for international travelers as required by local regulations for certain activities or accommodations.
• Travel Preferences and Health Information: Details regarding your tour preferences, dietary restrictions, medical conditions (relevant to ensuring your safety on adventurous activities), and emergency contact information are collected to tailor your experience and ensure your well-being.
• Website Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This helps us understand user behavior and improve our site's functionality and content.
• Communication Data: Records of your correspondence with us, including emails and inquiries through our contact forms.

2. How We Use Your Information

The information we collect is used to deliver a seamless, personalized, and safe experience with Crimson Sands.

• Service Provision: To process your bookings for guided desert tours, luxury glamping, 4WD adventures, cultural immersion programs, wildlife spotting, stargazing events, and photography workshops. This includes managing payments, confirmations, and providing pre-tour information.
• Personalization: To tailor bespoke itinerary planning services to your individual or group preferences, ensuring your experience aligns with your expectations.
• Communication: To respond to your inquiries, provide customer support, send important updates about your bookings, and offer relevant information about our services.
• Safety and Security: To ensure your safety during tours, especially for activities that may present health considerations. In emergencies, your health and emergency contact information is vital.
• Marketing and Promotional Purposes: With your explicit consent, we may send you newsletters, special offers, or information about new tours and experiences that we believe may be of interest to you. You can opt out of these communications at any time.
• Analytics and Improvement: To analyze website usage, understand trends, and improve the functionality, content, and user experience of our online platform.
• Legal Compliance: To comply with applicable laws, regulations, and governmental requests.

3. Disclosure of Your Information

We will not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share necessary information with trusted third-party service providers who assist us in operating our business and providing services, such as payment processors, accommodation providers, transport operators, and specialized tour guides (e.g., for cultural immersion programs with Indigenous communities or photography workshops). These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or government agency), we may disclose your personal information.
• Protection of Rights: To protect the rights, property, or safety of Crimson Sands, our customers, or the public.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Data Security

We are committed to protecting the security of your personal information. We implement a variety of security measures, including administrative, technical, and physical safeguards, to maintain the safety of your data when you place an order or enter, submit, or access your personal information. These measures are designed to prevent unauthorized access, disclosure, alteration, or destruction of your information.

5. Your Data Protection Rights

In accordance with privacy regulations, including GDPR for applicable data subjects, you have the following rights concerning your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies

Our online platform uses "cookies" to enhance your experience. Cookies are small files placed on your device that allow us to collect information about your browsing activities. We use cookies to:

• Remember your preferences for future visits.
• Understand and save your preferences for future visits.
• Compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features of our online platform may not function properly.

7. Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your Children have provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your rights, please contact us:

• By postal mail:
• Crimson Sands
• 7 Flinders Link, Unit 3A
• Alice Springs, NT, 0870
• Australia